FAQ for JC Margaritas & Party Rental

FAQ Categories and Responses

Rental Process & Booking Q: How do I reserve equipment for my event? A: You can reserve equipment by:

• Calling us at (949) 375-0296
• Email at juanzupro@att.net
• Filling out our contact form CONTACT US
• Please provide your event date, location, and equipment needs for a quick quote

Q: How far in advance should I book? A: We recommend booking:

• At least 2-3 weeks in advance for regular events
• 2-3 weeks ahead for peak season events (May-September – December)
• 3-6 weeks for large events and weddings

Delivery & Setup Q: What areas do you serve? A: We cover major Orange County cities including:

• Dana Point, Aliso Viejo, Laguna Niguel, Laguna Hills
• San Clemente, Irvine, Laguna Beach
• Mission Viejo, Lake Forest, Newport Beach, San Juan Capistrano, Ladera Ranch
• Surrounding areas (contact us for specific location confirmation)

Q: What are your delivery and setup policies? A: Our delivery service includes:

• Professional delivery to your event location
• Setup of all equipment by our trained staff
• Post-event pickup
• Delivery fees vary based on location and equipment volume

Equipment & Operation Q: How do I operate the margarita/slush machines? A: Each machine rental includes:

• Complete setup by our team
• Operating instructions
• Phone support if needed
• We handle all technical aspects – you just enjoy!

Q: What size tables do you recommend for my guest count? A: Our recommendations:

• 60″ round tables: Seats 8-10 guests
• 48″ round tables: Seats 6-8 guests
• 8′ rectangular tables: Seats 8-10 guests
• 6′ rectangular tables: Seats 6-8 guests

Pricing & Payment Q: What payment methods do you accept? A: We accept:

• Credit/debit cards – 3.5% fee
• Venmo
• Zelle
• Cash
• A deposit is required to secure your reservation
• Final payment is due before delivery

Cancellation & Changes Q: What is your cancellation policy? A: Our cancellation policy includes:

• Full refund if cancelled 14+ days before event
• Deposit retention if cancelled within 14 days
• Flexible rescheduling options for weather-related issues

Rental Period & Equipment Return Q: How long is the standard rental period? A: Our standard rental period is 24 hours, which includes:

• Delivery and setup on the event day
• Use of equipment during your event
• Pickup the following day
• Extended rental periods available upon request

Business Hours Q: When are you open? A: Our business hours are:

• Monday to Friday: 8:00 AM – 9:00 PM
• Saturday: 9:00 AM – 4:00 PM
• Sunday: By appointment only
• After-hours support available for events in progress at 949 375-0296

Holiday Closures: We are closed on:

• Thanksgiving Day
• Christmas Day
• New Year’s Day

Q: When do you deliver and pick up? A: We schedule deliveries and pickups:

• Delivery: Between 8:00 AM – 6:00 PM on event day or the day before
• Pickup: Next day, timing coordinated with customer
• Special timing arrangements available upon request